Faqs

You can order right on the website. Alternately, we accept orders placed by phone, fax, and e-mail, as well as purchases made in person at our retail location. If you are placing an order thru e-mail or fax please send in a filled order form.

We accept Visa, Mastercard, Debit, EMT.

Yes, gift cards are available in any specified amount and do not expire.

For items that are in stock, we offer a 60-day layaway period with a 20% minimum deposit. On consigned firearms, we limit the layaway period to 30 days as a courtesy to the consignee. We do not offer any payment plans past these layaway terms. PLEASE NOTE: All Deposit money is neither refundable nor transferable. Layaways not paid in full by term will forfeit all deposit money and item will be returned for resale.

You can give the store a call, or send an email to info@pdent.ca and provide us with a manufacture’s part number. With that, we can check with our distributors and see if we can bring it in for you. If we can bring it in, we will require a minimum of 20% non-refundable, non-transferable deposit.

We ship most orders via Canada Post, Signature and Proof of Age required. Orders containing ammunition, powder or primers must be shipped via Courier. Firearms and ammunition must be in separate shipments. Please note, Courier’s have no access to PO Box’s. We will need a physical address to send to.

No, we do not.

We do make every effort to make sure you receive your parcel in a timely manner, however we have no control once the parcel is picked up by the shipping company. Please contact our shipping department and we will do everything we can to get this resolved.

Exchanges and Refunds within 30 days with receipt and original packaging. Return policy is subject to condition of item. Items that have been worn, used, or partially consumed are not eligible for return.

Final sale items include, Ammunition, Powder, Primers, Brass, Bullets, Firearms, Hearing Protection, Knives, Consumables and Clearance/Sale items.

Shipping charges are non-refundable.

Special Order Items are non-refundable.

All firearm sales are final, Warranty issues must be dealt with the manufacture, distributor, or warranty depot.

Optics can only be returned for store credit or exchange. Items must be in original packaging and be in new condition. Any optics that have been used or mounted on a firearm cannot be returned or exchanged.

We specifically make no warranty whatsoever regarding the accuracy of any firearm, or its ability to function with all types (or a particular type) of ammunition. However, we will offer a full refund in the form of Store Credit, on a used firearm if it fails to safely function in the way it was designed. Please bring the firearm back to the store within one week. We strongly recommend that any used firearms be inspected by a gunsmith before being loaded with live ammunition.

All new firearms come with a minimum of 1 year warranty. Please check with the manufacturer to find out the specific details.

Once the firearm is paid for, we are happy to store it until such time as your license arrives. You can also have a spouse, relative, or friend with a valid license accompany you at the time of purchase. They can legally take possession of the firearm and store it for you until you receive your license. Please note, if after 90 days has passed and you still do not have your license, there will be a monthly storage fee of $30 per month.

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We buy and consign firearms of all types, whether large collections or individual pieces. We have successfully sold several larger groups and hundreds of individual guns. We offer competitive consignment rates (determined by the value of the item). All firearms that you are interested in selling or consigning must be brought in to evaluate. No price or quote will be given until we have physically seen the firearm. We don’t appraise firearms.

The decision of whether to sell or consign is arrived at by mutual agreement. Consignment is best suited to maximizing profit when no time constraints exist. For fast settlement, we will buy your entire collection at fair market value. We prefer to purchase whenever possible, as it allows more discretion in determining a price that matches the market. On the other hand, we prefer to consign specialized firearms (high dollar items, custom guns, etc.) to both maximize the seller’s profit and minimize our risk in hard-to-determine markets.

Consignment payout is as follows:

• Up to and including 399.00 = sale price less 30%
• $400.00 – $1199.00 = sale price less 20%
• $1200 and over = sale price less 15%

Firearms left on consignment are subjected to a 60-day hold policy. Items removed before the initial 60 days will result in a $50.00 flat fee charge for our time and paperwork involved. After 60 days the item will need to be renewed or picked up.

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